Employee self-service tools streamline your business processes, reduce HR work, and raise employee satisfaction. Keep reading to learn why else you need to adopt self-service technology today.
By Team Roll on July 05, 2022
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Employee self-service tools streamline your business processes, reduce HR work, and raise employee satisfaction. Keep reading to learn why else you need to adopt self-service technology today.
Designed to lessen your administrative load and empower employees at work, employee self-service (ESS) tools make everyone's jobs easier. True to its name, ESS technology gives employees the ability to serve themselves.
Self-service portals let people access important information about their workplace, benefits, and roles from one central platform. There, they can fill out forms, ask questions, submit requests, and complete tasks. Meanwhile, you and your managers can easily address questions and check off administrative to-dos.
If you haven't already introduced self-service technology, it's time to consider it. Here are six powerful advantages of ESS tools:
By transferring common HR transactions to an easily accessible platform, ESS portals reduce tedious manual work, saving you time and headaches. Instead of having to wade through your inbox to review time-off requests or chase down new employee signatures, you can approve requests and complete forms in just a few clicks.
The result: increased efficiency with day-to-day tasks and more time to focus on other aspects of the job. That includes addressing employees' personal needs, hiring employees, and improving work culture.
ESS tools don't just streamline backend business tasks—they also standardize company processes. With an ESS platform, you can create clear, repeatable procedures for everything from onboarding and training new hires to enroll in health plans and scheduling leaves.
There are a few key benefits to standardizing your business processes:
ESS portals make it easy to offer your employees greater autonomy and support. How? By giving your employees consolidated information right at their fingertips, along with tools they can use to improve their day-to-day work lives and personal lives.
With a self-service platform, your employees won't have to hunt for benefits information or email you to find out how much PTO they have left. They can access everything on their own, crossing items off their to-do lists how and when it suits them best, not to mention conserving brainpower for their jobs. With the Roll by ADP app, your employees can manage their own profiles and find the info they need at their fingertips (so you don't have to).
Every ESS tool offers different options, but here are some of the things employees can do with certain gateways:
ESS portals have the power to transform company-wide communications. Not only can you use self-service technology to streamline and organize internal communications, you can also use it to communicate more empathetically with employees.
Here are just some of the things you can do with self-service tools to enhance communications:
Transparent communications can help reduce employees' confusion and increase their confidence on the job. As a result, they may be happier at work, more productive, and more likely to stay engaged.
ESS tools for managers (also called manager self-service tools) help improve your organization at every level. By giving managers more tools and technology, you can offload some of your administrative responsibilities. Plus, the employees your managers oversee get faster answers to their questions and more direct support.
Most importantly, though, managers can spend less time stressing and more time doing what they do best: helping people reach goals and hit company benchmarks. With a manager self-service platform, your managers can:
Self-service technology is an investment that has the potential to pay dividends. ESS portals cost money upfront, but they can also help you cut back on costs and generate more revenue. Here's how:
The most effective ESS platforms are intuitive and flexible, so you and your employees can access them easily—from anywhere. As with any technology, though, it's a good idea to adopt some helpful practices to ensure the implementation goes as smoothly as possible.
To set yourself up for success with ESS technology, aim to do the following: